A bit more than a month ago I was stuck in a country (not my own) due to the coronavirus lockdown. Being a privacy conscious internet user, I have 2-factor authentication enabled for most accounts that support it. When I needed to access these accounts, while being overseas, without access to my cellphone my problems started.
Firstly, if you have 2-factor authentication enabled, I'd advise using an authenticator app instead of receiving an SMS on your cellphone. An app will work regardless of your location as long as you have an internet connection.
Secondly, when I tried to contact tech support for most companies I got trapped in a maze of chatbots, useless "how-to" articles and Twitter bots sending me back to the support site where I initially started. Most of the time I couldn't get hold of a human to talk to and explain my problem.
In the few instances I got hold of an actual human being behind a computer the support went just fine and my problem got solved in a matter of hours.
This brings me to my questions about "AI" chatbots and the supposed "benefits" they have:
Unfortunately, tech support is one of those things that you don't use everyday, but the one day you need it will make a HUGE difference in your attitude towards a company. Your thoughts are appreciated!