The ROI of implementing Customer Success

Customer Success is the key to driving retention, renewals and thereby, increasing recurring revenue for the business.

Although it’s upon the Customer Success team to drive retention, renewals, etc., the senior management in the CS function should be well-informed about the impact that their customer success strategy can have on the profitability of their business.

Are you any one of the following?:-

*Senior Customer Success (CS) leader
*VP of Customer Success
*Head of Customer Success
And, are you losing your sleepover identifying and measuring ROI for your CS practices?

If yes, then this blog is intended for you!

ROI of Implementing Customer Success -

CLTV (Customer Lifetime Value) is the customer’s lifetime value or, simply put, a measure of how much revenue a customer would spend throughout his/her tenure with the company. Studies have shown that customer health increases renewal likelihood, and consequently, CLTV of the portfolio.

This directly impacts the MRR or the ARR of a business, and hence, increases profitability.

Click on this link to read the full blog- https://customersuccessbox.com/blog/what-is-the-roi-of-implementing-customer-success/