Ticketing SaaS recommendations?

Hi Pascal, firstly a big congratulations on going Beta. Since your business is at a very initial stage, I would recommend you use the Proprofs Help Desk that offers a very easy-to-use interface and does not require any intensive training.

Besides impressive ticket management features, your team can collaborate effortlessly with internal notes and other features such as parent-child ticketing. You can check their Pricing Details here (https://www.proprofsdesk.com/pricing/). Good luck! :)

If money is and issue, there are a bunch of open source ticketing tools you could use. I don't have personal experience with them but I know they exist. I'm familiar with Auto task, although that's likely overkill for you at this point in your business.

We've tried the big ones, Zendesk, Freshdesk, Crisp. Ended up sticking the longest with Helpscout.

It has the right balance of having some automation, so we can speed up responses, but still makes replies seem personal to the user. It integrates with Zapier. Does all the import ticketing things and is reasonably priced.