Tip: Follow your customers to increase retention

Like all relationships, customer relationships require good listening. Create loyal customers by following them back so that you can hear what they have to say.

Following your customers doesn't just make them feel all warm and fuzzy. It allows you to listen to what they have to say. And that means you can learn about issues with your product, get a feel for how the public perceives you, and generally keep your ear to the ground. Perhaps even more importantly, it lets you respond quickly, which will increase customer loyalty and retention. Just make sure to vet the accounts first so that you don't let spammers into your ecosystem.

More 30-second growth tips?

Every day we share a tiny, bite-sized tip for growing your business. Click here to see more and get Growth Bites in your inbox 👌

Trending on Indie Hackers
Considering Cold Mailing? Here's My Personal Experience! 📧 11 comments Roast my landing page. We help SaaS businesses grow by... 8 comments Do you have 0 paying users? Let's chat 8 comments How can we improve our pre-launch landing page? 6 comments Status Dumps to be more productive, happier, and avoid burnout as an engineer 5 comments Show IH: Introducing M4M, the marketing-focus community for makers 1 comment