We all know that good customer service is crucial, but you might be missing an opportunity after the customer's problem has been solved. Increase customer satisfaction and retention by checking in a week or two later.
According to HBR, the biggest complaint people have about businesses is the lack of follow-up about an issue they're having. So after you solve a user's problem, why not go the extra mile by checking in to see if the fix is working? This degree of care tends to impress customers and improve relationships. It's also a nice opportunity for businesses to make sure their customers are satisfied (and that they won't be going anywhere). Plus, if the customer does still have a problem, you can nip it in the bud and turn a bad situation into a good one.
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