I wanted to ask something to the copysmith support, and I received an automatic answer (using zendesk), which is ok
"has been received and is being reviewed by our support staff."
But new, I received this other email few sec after :
"All of our tutorials for using Copysmith templates are located here...."
which is a good idea to notify the user/client to check the resource center, but at the end of the email, here
" By default, I'll go ahead and close this ticket."
How is possible? they close the ticket automatically...without even check the ticket.
Someone has set up the same flow in his SAAS ?
Personally, I think it's a horrible idea to close automatically a ticket without giving an answer.