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11 Comments

🤔 What app are you using for Customer Support? (Zendesk, Intercom, LabiDesk etc?)

And why? What features are most vital to you in the customer support apps?

  1. 5

    We're using freshdesk.com for our new project - Raport. We needed a chat for our website and app. It is free for our team of 2 and has all the basic features we need. It also has a mobile app which is a must.

    1. 1

      Thanks for sharing. So live chat is the primary method of communication with your customers and leads?

      1. 1

        Depends. At the moment we get more emails than messages via chat. But with our other product it's the other way around.
        We just want to give our customers more options.

  2. 3

    Intercom. Yes I know it can be crazy expensive. But honestly they are the best, and it’s worth it.

  3. 3

    Most indie hackers use https://crisp.chat/en/ their free plan is amazing and the paid tiers are affordable.

    1. 1

      I have to try to crisp. I've got good results with https://www.drift.com/ so far. They have a free plan a well.

  4. 1

    We are using the BoldDesk for IT support and customer support https://www.bolddesk.com/

    Email to Tickets

  5. 1

    Helpscout. We wanted chat capability, but also the capability to turn it off and revert to email contact - as to set expectations in reply time. Helpscout do this really nicely, in my view.

  6. 1

    Hi Ivanna!

    You could check out thrivedesk.com an all-in-one customer support app. Not only does it have the 'Live Chat' feature but also has additional features like 'Shared Inbox', 'Community Management' & 'Knowledge Base'! We recently have sold $100K in lifetime deals and are shipping rapidly with new features. 🚀Got featured in Hubspot too!

    1. 1

      Looks great! You can also check a perfect combination of Zendesk & Intercom - LabiDesk.com - All-in-one Help Desk Software with Live Chat, Knowledge Base & Ticketing System 😉

  7. 1

    We have a perfect combination of Intercom and Zendesk, it is LabiDesk all-in-one help desk software with Live Chat, Ticketing System and Knowledge Base - labidesk.com/life-time-deal 🚀💬

  8. 1

    This comment was deleted 2 years ago.

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