From talking to a handful of teams, it seems it's not uncommon for Slack support channels at midsize orgs to have more than 10 inquiries each day. What does your team do to keep time spent in support channels in check? How do you evaluate what time in Slack is time well-spent?
Hey Cara, only about 2.5 years late to answer this question. I was struggling with this at a previous SaaS company and a we built a Slack-native inbox that listens for new messages and assigns them to people. Would love to hear your thoughts on it: unthread.io