What Support/Live-chat Software do you use?
Hello IndieHackers!
Currently, we use Tawk.to but we are looking for an alternative with maybe more features (like CRM) what support software do you use?
As we get more tickets, we looking for a good solution.
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HelpScout is great. It does both Docs and Chat and they integrate well with each other.
HelpScout user here too. We've tried a bunch of different ones, but HS was the most feature and cost effective for us.
Agree, we use this too!
Shameless self promotion: Have a look at Trengo.com. :)
This comment was deleted 2 years ago.
I'm looking to use https://crisp.chat/en/ on my next app. I notice it has a CRM option.
Has anyone used this?
Any feedback?
This comment was deleted 2 years ago.
We've used Olark for at least four years. Nice solution.
+1 for Olark. We've tried a few different solutions like Intercom and Tawk.to but keep going back to Olark. It's affordable and straightforward. Happy customer for over 5 years.
We use tawk.to too.. You should ask them for access to their free CRM, it's in beta, it's tops!
I ask them, but they don't know anything about it, can you give a screenshot or more info?
Is anyone else finding tawk.to broken in Firefox? I brought it up to their Customer Service a month ago but it's still broken. Works fine on Chrome.
I am from LiveAgent.com and we are part of IndieHackers community as a truly boostrapped product :)
We do have more features and include social media support and built-in call center. If you could give me your specific use cases on how you support prospects/customers I can help you choose good option (even if it won't be us, because I have quite a decent knowledge of the market)
rigth now just drift.com
I do not like, that they do not show any prices on their website.
They have a free version