May 9, 2019

Why everyone should read customer support emails

stuffhq

Hi, I am Simon. Co-Founder of Stuff.li - and new to Indiehackers.com.
Wanna share my post on why everyone in your startup should read customer support emails. For the following reasons:

  1. News you can use
  2. It's a great conversation starter
  3. You probably don't have enough data
  4. It's a nuanced overview of your business
  5. Emails are loaded with emotions
  6. They will increase resposibility

Link to the full post:
https://medium.com/s/please-advise/why-everyone-should-read-support-emails-42ca2172e23e?source=friends_link&sk=1b01908ff81d3f1f335402cdd5f20c3c

Simon, Stuff.li

  1. 1

    What tools, if any, do you currently use to share these within your company?

    I ask because we make fwdeveryone.com and prettyfwd.com, both tools for sharing these types of email threads within your company. (The latter being completely free.)