After launched my Shopify app BYOB for 4 months, there are more users installing the app to their Shopify stores. To my surprise, it was quite effective for some stores. Sometimes, I can see more than 100 orders generated for a store in a single day! Look like the model is working.
Now the problem is to handle increasing support requests. There are quite a lot of customization and integration requests. For example, how to add a text box, how to integrate with another app on the template, etc.
In general, it takes several hours to handle each of them. I find it hard to catch up now. Therefore, I stop the ads to do it slower
When the time is near Black Friday and Cyber Monday (BFCM), I will prioritize stability over new features. Hopefully, there will be no downtime during the peak period of the year.
I hope there will be more paid users investing into BYOB