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Hopefully the 3rd soft pivot will be the last :)

We've been releasing products in the customer success and support spaces for the past few months.

In early January, we released meettalkative.com, which let you see all visitors to your website or web app and video and text chat with them in app. We got a few customers but very low usage.

In early February, we released founderphone.com, which let you send and receive texts and calls directly from Slack. FounderPhone is going decently well and is at a couple hundred MRR with ~10 happy customers, but we realized there was a larger pain point in companies who communicate with their customers through Slack.

So, we just launched acrossapp.com, which helps companies who want to provide support and communicate with customers through Slack. We've built a ticketing system on top of Slack so you can manage open issues, automatically follow up with customers, and manage SLAs.

We have a lot more to build on our roadmap but the MVP is out, and we're working with a few initial customers to design a great experience in Slack. Hoping this one takes off!

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    questions,

    1. how are you building products so quickly?
    2. Why are you pivoting so quickly?
    1. 2
      1. Lots of late nights :)
      2. It's tough to say whether we're pivoting too fast or too slow... I think it's different for everyone!
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        thats great, how do you come up with these slack ideas though?

        1. 1

          Lots of customer interviews

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    Crazy impressive execution to build 3 products so quickly. IMO talking to customers in slack sounds like a great way to engage IF slack is a tool they're regularly on - hopefully this bet on the slack platform pays off. Keep grinding @memn0nis and team!

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    Very impressive @memn0nis! Good luck! The websites look great too. I am curious which tools you used to build those.

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    Thanks for sharing.

    Why are you pivoting so fast? 3 products in 3 months?

    It takes time to turn ideas into a profitable business.

    I think it's better to give each one more time and effort to build/market rather than moving from 1 idea to the next so fast.

    Best of luck in your product!

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      You could definitely be right, but they are all MVPs trying to solve similar problems for the same customer base. After 1 month on an idea and speaking to 30-40 potential customers for each product, I think it is possible to tell whether it is "working" or not

  5. 1

    Congratulations. 3 launches in 3 months. That's one thing that requires :claps:.

    I'm trying to access the site acrossapp.com but it's down. Hopefully you are in the middle of some updates.

  6. 1

    Hey @Kunal, your capability to create all these products in a short period of time is baffling and awesome.

    I'm sure it takes lots of work and dedication - really admirable.

    As for pivoting often, I am in favor of quick iterations & testing and changing directions as often as needed. Good luck and hope you find your market fit!

    PS: Thanks for reaching out to me to notify me regarding a certain private survey link last time :)

    1. 1

      Thanks for your kind words. Hope all is going well with Ryeboard as well :)

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    Just don't let Russ Hanneman invest. Don't do it! It'll turn about baaaaaad.

    1. 1

      Haha I'm not sure I could turn down anyone's money ;)

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    How much core functionality were you able to preserve which each of these new products/pivots?

    Was a lot of the work mostly UI/product positioning shifts?

    Any regrets?

    Best of luck with the new direction!

    1. 1

      A lot of the functionality could be carried over, which was nice. If you notice the websites and front ends are pretty similar across the products. And we already became comfortable working with the Slack APIs from founderphone

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    Really interesting problem and idea. are there a lot of companies that have customers in their slack?

    1. 2

      It's very common at least here in San Francisco. We do it with all our customers and it helps us get instant feedback (and also its nice to chat / become more friendly :))

  10. 1

    Thanks for sharing. How do you go about deciding to pivot vs improving upon the current product?

    1. 1

      This is always a really hard decision. Ultimately we felt that there was a good underserved niche here we could solve quickly

  11. 1

    Always great to see purposeful pivots. Keep it up!

  12. 1

    Also, if you don't create shared slack channels with your customers I highly recommend it! And happy to talk about how to make it successful

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    Keep grinding, @memn0nis and team!

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