It's been a great ride with ups and downs.
The main issue we've been able to identify is that SaaS model works really bad for audio/video transcription industry. People don't have ongoing need to transcribe their files, so they won't consider subscribing to monthly or yearly plans.
Instead, we've focused on removing upload restrictions and letting all types of files to be processed regarding their length and size.
Also, we've lowered all or rates by 15-20%. This would reduce our profit margins, but in the end of the day, it would boost people's interest and would let them use gglot.com to transcribe more podcasts and youtube videos than ever.