Onboarded my first two customers

Onboarded my first two customers yesterday. I got the watch over their shoulders while they were sharing their screen and not gonna lie: I was pretty scared. Scared about some things failing in the onboarding process, scared about them not liking the product, scared about a lot of things.

Some minor things did actually fail and you know what?

Nothing happened, quite the contrary: They loved the product. "Wow this doesn't feel anywhere near an MVP, this is a shippable and full product already, great job!", one customer commented. "This is exactly what we need", the other said.

The tiny technical hiccups were overseen and I just told them that I will fix them asap afterwards – which I did. Once again the fear of doing the onboarding was much bigger than the actual outcome. You can only learn when you accept that fear and do it anyway πŸ˜‚

I learned a lot from the onboarding and already could incorporate a lot of their feedback. Curious how this will help future customers now.

  1. 2

    πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ» Congrats!

    Can I ask how much engagement you had with them before the user testing and have you extracted from them clearly why they see the value in your product over a competitor?

    The next challenge will be poaching an anonymous customer to signup and pay. Having the value prop clearly defined from these first two customers should help.

    Hopefully I’ll be following your path in the next couple of weeks with my MVP. Keep us posted on your next move!

    1. 1

      Hey Nick! Thanks and great feedback πŸ™

      I would say we had quite some engagement before. Both reached out to me after I posted the preorder page. We then set up a zoom call and talked for almost 2 hours where I shared the unfinished MVP and asked for their feedback. I could really gain a lot of new information and that definitely has been incorporated into the product as well. One of the two customers is even in the comments here below πŸ˜‰

      In terms of next challenge with anonymous customer... Yes this will be challenge. Excited to see what I can do.

      What's your MVP about?

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        My product enables developers who sell their code e.g boilerplates, plug-ins, themes, training material etc. to easily manage distribution from their private repos to their customer. Either via marketplaces like GumRoad or their own checkout flows. I’ve been engaging with a few people about how it could work for them. I now need to finish a quick demo video and start driving some traffic. Oh and rebrand to the domain (GitShip.com).

        Any feedback is welcome!!


        1. 1

          Wow, super interesting product! I could see that this in fact is pain for some people you are solving. I am curious. What are the alternatives to GitShipper? Like what are people doing nowadays to solve the issue?

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    πŸ‘πŸ‘πŸ‘ Great well done... πŸ‘πŸ‘πŸ‘

    1. 1

      Thank you πŸš€

  3. 2


    Well done on shipping and delighting those 2 customers

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    This is good news Dominik! - Venkat

    1. 1

      Thanks, Venkat :)

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