December 3, 2019

New: Set where to go next for actions

Nitai @Nitai

Navigating your emails in your Helpmonks shared inbox just became more comfortable – you can now determine “Where to go next” after an action, e.g., set a reminder and stay on the page, or assign the conversation and go back to the email list.

Previously we’ve had the option to set “where to go next” only for when you reply to a conversation. Now, we’ve extended this functionality to the actions as well.

You can set the “where to go next” for setting a reminder, changing the status, assigning the conversation, and after removing the conversation. The “where to go next” options are to go to the next conversation, to go back to the list page, or to stay on the page.

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