August 31, 2019

August Retrospective

Josh Sherman @joshtronic

Been an interesting month with the service. We've expanded into having 3 feature based tiers and and have been talking to a ton of customers.

Usually customer conversations revolve around a lack of features, but this month was actually heavily focused on user confused, specifically with a single feature on the site. This led to adding a new API parameter to allow folks to query data in a few way.

Earlier in the month we added another feature that had been requested a handful of times, and we decided to "fuck it, ship it" and drop an email to announce the feature.

This was a shift from doing formal "monthly newsletters" and actually led to us sending out 2 emails this month. By focusing on single features in the emails, I was able to change the tone of the email from being a bullet list of updates and really deep dive into a full explanation of things.

It felt good, the tone felt more conversational and natural to me.

From a sales perspective, things are going well. Customer conversations don't always turn into conversions, but often times they are. These conversations are helping me to identify bottlenecks in our sales process and explore solutions to make things more repeatable.

Really great month overall. A lot of things got done, even though I had 2 separate trips to California. I'm actually sitting at breakfast right now writing this before going to Pasadena Daydream Fest (The Cure, Deftones, Pixies, OMFG :hearts:).

The lack of time this month really helped pushed more work out the door. As they say, pressure makes diamonds.

Here's to crushing September!

Loading comments...
Today's Top Milestones
  • $2,000 MRR in one month!
    ![]( I publicly launched exactly one month ago, on July 6th. Today, I hit $2,000 in recurring revenu
  • Open Report July: 1️⃣0️⃣0️⃣ customers edition 🤯
    💰 MRR: $7875 +24% 💵: $8290 +5% 🤝: 18 😊: 103 💔: 7 (vs 11) 👋: 651 (vs 287) <- Pirate flagHeavily inflated 🔎: 24,800 +35% Rocket Firstly, this mon
  • Launched today!
    Today's the big day... After spending months helping **hundreds** of newsletter creators to grow referrals for **millions** of subscribers in private
  • We finally planted trees!
    Back in July, I realized that Snap Search was now earning enough to support the continuous development. And I really wanted to do something more with
  • My first SAAS product after 10 MVP
    Hello, IH. I was thinking to share my products open stats but I was busy adding new features and helping the customer 1vs1. But these 6 months were ve
  • Top of /r/entrepreneur for a day
    Yesterday, a couple hours after my co-founder Mat posted on /r/entrepreneur, [the post took off](
  • Launched Plugin On ProductHunt - The right way
    Yet again, another PH launch! Well, this time we did it the right way. The l
  • Growing a SaaS Using Podcasts, with Tom Hunt
    Episode 034 - On this episode of the podcast I speak with Tom Hunt about growing a SaaS business via podcasting. Tom builds and grows software busines
  • 10 referrals
    I recently launched a very basic referral scheme, I just wanted to see if it would work. The first 12 hours past by with no one completing the form. I
  • 1000 subscribers
    Just reached 1000 subscribers! It took longer than I thought, particularly as I reached 500 very fast (leveraging my LinkedIn audience). After a few m