October 9, 2020

Karmabot.chat weekly update, week 109

Stas Kulesh @karmabot
  • Sep 11-Sep 17 $3,267
  • Sep 18-Sep 24 $2,168
  • Sep 25-Oct 1 $6,279
  • Oct 2-Oct 8 $3,782

ARR: $229,78k (+1.3% vs. last week)
ARPU: $74 (-1.4% vs. last week)
Churn: 0% (projected 2.8%)

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  • Current MRR: $19,151 (+4% vs. September)
  • Hyper-active users total: 11,254 (+2% vs. last week)
  • Rolling 4 weeks total: $15,496 (0 vs. last week)
  • Total paying customers: 258 (-1 vs. last week)
  • MRR retention rate: 100%
  • Customer retention rate: 98.7%
  • Conversion rate 15.77% (Anomaly in Stripe stats, investigating)

Karma for Slack:

  • 3,628 (+0.2% vs. last week) teams.
  • 159 (+4 vs. last week) paying teams.
  • Active users who gave/received karma in the last 30 days: 8,184 (+2.2% vs. last week)
  • Average new teams per month: 128 (-0.7% vs. last week)
  • 146 (+0.6% vs. last week) teams on trial.
  • 130 (-5% vs. last week) free teams with karma last week.
  • 2,655 (+1% vs. last week) customers on a free plan.

Karma for MS:

  • Active teams: 7,898 (+1% vs. last week)
  • Paying teams: 83 (-2 vs.last week)
  • 446 (-1.8% vs. last week) teams on trial.

General:

  • Karma Feedback improved: custom user selection, custom period selection, better charts
  • Departments UI is being improved on Slack
  • New blog post: https://blog.karmabot.chat/anonymous-feedback/
  • Still no progress on Karma Education, which is a bit disappointing.
  • Hired a junior frontend developer.
  • Rewards bonus section design update
  • Re-working roles
  • Eliminating some of the tech debt
  • Improved https://status.karmabot.chat
  • Added more languages and updated Getting started page on Karma for MS Teams https://→.to/y435svan