November 1, 2019

Karmabot.chat weekly update, week 60

Stas Kulesh @karmabot
  • Oct 2-Oct 8 $2,968.21
  • Oct 9-Oct 15 $1,917.82
  • Oct 16-Oct 22 $3,077.12
  • Oct 23-Oct 29 $1,230.22

Total revenue in Oct: $10,956 vs Sep: $8,748
Growth: 25%

ARPU: $60
Lifetime value: $3,478
Churn: 3.5% (this is unusually high, average over 3 month: ~1.25%)

---

  • Current MRR: $7,971 (+11% vs. Oct)
  • (New metric) Hyper-active users total: 7,074 (+6.5%)
  • Rolling 4 weeks total: $9,192 (-13%)
  • Total paying customers: 133 (0)
  • NPS: +75

Karma for Slack:

  • 2,278 (+1%) teams.
  • 97 (+5!) paying teams.
  • Active users who gave/received karma in the last 30 days: 6,060 (+5%)
  • Average new teams per month: 124 (+8%)
  • 138 (0) teams on trial.
  • 123 (0) free teams with karma last week.
  • 1,615 (+1%) customers on free plan.
  • Teams using Rewards: 134 (0)
  • Updated onboarding.
  • Validating Feedback module.
  • Still focusing on engagement
  • Planning to ease-off Free plan limitations
  • Working on pricing (again)
  • Active discussions with a potential investor

Karma for MS:

  • Cleaned up the database, removed stale teams: 1,705
  • Paying teams: 44 (+3)
  • Increasing engagement

Some of the feedback (NPS +75):

  • You’re fucking awesome.
  • Great support. If I can give you some Karma just let me know how!
  • make it fancier

More at http://blog.karmabot.chat/testimonials/

https://dl.dropbox.com/s/jfea8dz8ec3itag/Karma Birthday Sale%402x.png?dl=0

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