January 17, 2020

Karmabot.chat weekly update, week 71

Stas Kulesh @karmabot
  • Dec 18-Dec 24 $1,783.21
  • Dec 25-Jan 1 $2,789.41
  • Jan 2-Jan 8 $1,861.38
  • Jan 9-Jan 15 $1,893

ARR: $106k (+1% vs. previous week)
ARPU: $56 (0)
Lifetime value: $1,740(+5%)
Churn: 1.2%

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  • Current MRR: $9,026 (+2% vs. Dec)
  • Hyper-active users total: 6,349 (0%) Weak holidays post-effect. Expecting this to go up next week.
  • Rolling 4 weeks total: $8,326 (-6%)
  • Total paying customers: 161 (+1)
  • NPS: +17 This is not great, but understandable. A team in Vietnam really hates Karma but keeps using it. It’s a good case to see what their management does wrong: they’ve forced the system onto the team.

Karma for Slack:

  • 2,694 (+1%) teams.
  • 105 (+4) paying teams.
  • Active users who gave/received karma in the last 30 days: 5,234 (0)
  • Average new teams per month: 117 (0)
  • 106 (0) teams on trial.
  • 133 (+33%) free teams with karma last week. They got back to work!
  • 1,868 (+1%) customers on free plan.

Karma for MS:

  • Active teams: 2,868 (+4%)
  • Paying teams: 56 (+1)
  • 343 teams on trial

General:

See more at Karma bot testimonials page: https://blog.karmabot.chat/testimonials/

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