Karmabot.chat weekly update, week 79

• Feb 13-Feb 19 $2,872.36
• Feb 20-Feb 25 $1,888.24
• Feb 26-Mar 3 $6,403.16
• Mar 4-Mar 10 $3,845.25

ARR: $152k (+1% vs. previous week)
ARPU: $67 (0)
Lifetime value: $4,751 (+20%)
Churn: 0.6%

---

• Current MRR: $12,660 (+10% vs. February)
• Hyper-active users total: 9,655 (+2%)
• Rolling 4 weeks total: $15,009.01 (-2%)
• Total paying customers: 188 (-1)
• NPS: +28, same newly-subscribed team is NOT happy with their manager’s decision.
• MRR retention rate: 103.5% !

Karma for Slack:

• 2,903 (+2%) teams.
• 119 (+2) paying teams.
• Active users who gave/received karma in the last 30 days: 7,960 (0) Coronavirus effect?
• Average new teams per month: 115 (+0.5%)
• 138 (+12%) teams on trial. Fine-tuning pricing effect.
• 144 (+1%) free teams with karma last week.
• 1,979 (+1%) customers on free plan.

Karma for MS:

• Active teams: 3,737 (+6%) (This is twice higher than usual)
• Paying teams: 59 (-3)
• 466 (+6%) teams on trial.

General:

• Did Pioneer livestream with @patio11 https://youtu.be/MkXlKAUQD1o
• Tracking the pricing closely. No new customers this week, we should fine-tine this.
• Published new podcast/blog posts:
  — Positive Workplace Culture: 5 Reasons Why It’s Important https://→.to/qtko6xl
• Launched the new web-based onboarding!
• Got serious investor’s offer. Working on details.
• Designed Karma Activity: https://→.to/vqrjrp3
• Designed Achievements: https://→.to/vp6lw38