Karmabot.chat weekly update, week 81

• Feb 26-Mar 3 $6,403.16
• Mar 4-Mar 10 $3,845.25
• Mar 11-Mar 17 $2,473.66
• Mar 18-Mar 24 $2,329.82

ARR: $156k (+1% vs. previous week)
ARPU: $69 (+1.5%)
Lifetime value: $6,629 (+14%)
Churn: 2.8% 3x up due to the virus thing.

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• Current MRR: $12,946 (+8% vs. February) Slightly below the 10% goal.
• Hyper-active users total: 10,107 (+3.4%)
• Rolling 4 weeks total: $15,051.48(+3%)
• Total paying customers: 188 (0)
• NPS: +33, still experiencing ‘this is too expensive’ effect.
• MRR retention rate: 104% !
• Customer retention rate: 96.3% Virus effect.

Karma for Slack:

• 3,012 (+2%) teams.
• 116 (-3) paying teams.
• Active users who gave/received karma in the last 30 days: 7,990 (0)
• Average new teams per month: 119 (+2%)
• 169 (+17.3%) teams on trial. Positive Covid-19 effect: more registrations, more trials.
• 151 (0) free teams with karma last week.
• 2017 (0) customers on free plan.

Karma for MS:

• Active teams: 4,371 (+7%) This is growing at 2x speed.
• Paying teams: 57 (0)
• 907 (+34%) teams on trial. Covid-19 effect.

General:

• Experiencing 3x new registrations due to Covid-19 effect. With 5% conversion rate we should expect 50+ new paying teams in a month from now. +$5k MRR, $216k ARR potentially.
• Published new podcast/blog post: The Future of Remote Work
• Got serious investor’s offer. In-progress.
• Getting in touch with more angels to secure funding in Q1 2020.
• Designed better onboarding: https://→.to/s7nppf3
• Made good progress on Karma API
• Sorted out Delaware taxes
• Did a QA round: improved localisation, lots of typo fixes, better text copy
• Karma visual library cleanup.
• Got Karma mentioned on Baremetrics blog: https://www.dropbox.com/s/n0ocynwi8jzwgx5/Screenshot 2020-03-27 14.05.17.png?dl=0