Karma

MRR: US$23.2k up 4% vs. Jan
Paying teams: 296 up 5% vs. Jan

• Designed onboarding update
• Tested free-to join Connect room (similar to Clubhouse), needs more testing
• Deployed Announcements
• Announced Karma Connect
• https://producthunt.com/posts/karma-education

What do you want to have done by the end of next week?

• Code the updated onboarding
• Separate front-end app from back-end app on MS Teams, that'll allow people to use the app outside Teams.
• Publish Feedback and Connect updates on PH.

MRR $23.2k +5% vs. Jan
Paying teams: 293 +4% vs. Jan

• Created Karma Achievements explainer https://→.to/yaw5vwgm
• Testing Karma Announcements https://→.to/yak52ksv
• Migrated contacts to Trello. Using it as CRM
• Custom images for Rewards! https://→.to/y9ogwqre
• Updating Onboarding

https://www.figma.com/file/lkwlKvwmSqyQYYaV3NODZh/Karma-Onboarding?node-id=6%3A1396

• MRR $23.1k
• 293 paying teams
• Presented karma to Pioneer Infinite Camp bunch
• Karma Connect explained https://www.youtube.com/watch?v=HJR9z_MV8Os&feature=emb_logo&ab_channel=Karma
• Deployed Burmese translation
• Added images to rewards
• Improved onboarding (designs)
• Had a departure call with our salesperson
• Closed 3 deals (~$7.5k/year)

• MRR $23k

• 289 paying teams

• Discussed Karma for Brazil deal/partnership

• Published translation to Portuguese

• Closed 1 deal

• Featured on Taskable Blog https://t.co/sd0OxhSN8p

• Did the podcast call https://m.youtube.com/watch?v=2bCUvIG06H4

MRR today $22.8k +4% vs. Dec

• Paying customers: 286 +3% vs. Dec
• MRR growth in Jan: +$917
• Article published about Karma: https://miro.com/blog/karma-bot-product-development/
• Karma Connect is well-received, final touches before the launch.
• Rewards updated

ARR: $264k
ARPU: $78
Churn: 2.5%

---

• Current MRR: $22,001 (+2% vs. December)
• Hyper-active users total: 10,337
• Total paying customers: 278
• MRR retention rate: 98.4%
• Customer retention rate: 98.9%

Karma for Slack:

• 3,735 teams
• 167 paying teams.
• Active users who gave/received karma in the last 30 days: 7,249
• Average new teams per month: 120
• 64 teams on trial.
• 120 free teams with karma last week.
• 2,952 customers on a free plan.

Karma for MS:

• Active teams: 9,034
• Paying teams: 93
• 280 teams on trial

General:

• Karma Connect is in use internally
• Planned Q1 2021
• https://karma.education got its first client.

12-Week Sales Update

Leads selected from admin panel

80 new leads were enrolled in the “CS sequence” and received (or scheduled for) their 1st email

Activity Totals (12-week aggregate)

• 453+ leads worked
• 634+ emails sent
• 31 meetings / calls booked
• 21 meetings / calls completed
• 12 pricing proposals sent
• 1 deal won - Salesforce

• Oct 17-Oct 30 $5,221.69
• Oct 31-Nov 6 $2,571.89
• Nov 7-Nov 13 $3,917
• Nov 14-Nov 20 $3,478

ARR: $252.7 (+0.8% vs. last week)
ARPU: $78 (0 vs. last week)
Churn: 2.4%

---

• Current MRR: $21,060 (+6% vs. October)
• Hyper-active users total: 11,813 (-1.3% vs. last week)
• Rolling 4 weeks total: $15,187 (+3% vs. last week) Need more yearly contracts!
• Total paying customers: 271 (+2 vs. last week)
• MRR retention rate: 100.1%
• Customer retention rate: 97%

Karma for Slack:

• 3,734 (+0.2% vs. last week) teams.
• 169 (-1 vs. last week) paying teams.
• Active users who gave/received karma in the last 30 days: 8,293 (-0.5% vs. last week)
• Average new teams per month: 126 (-0.7% vs. last week)
• 128 (-11% vs. last week) teams on trial.
• 120 (-3% vs. last week) free teams with karma last week.
• 2,813 (+1.4% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 8,629 (+1% vs. last week)
• Paying teams: 96 (+3 vs.last week)
• 433 (-10% vs. last week) teams on trial.

General:

• Karma Connect is in use internally
• Karma About page: https://→.to/y22vg6fg
• New blog post: https://blog.karmabot.chat/rewards-system

Sales activity:

• 58 leads worked
• 60+ emails sent
• 1 pricing proposal sent

• Oct 17-Oct 23 $2,907
• Oct 17-Oct 30 $5,221.69
• Oct 31-Nov 6 $2,571.89
• Nov 7-Nov 13 $3,917

ARR: $250.5k (+0.5% vs. last week)
ARPU: $78 (0 vs. last week)
Churn: 1.8%

---

• Current MRR: $20,871 (+7% vs. October)
• Hyper-active users total: 11,982 (+3% vs. last week)
• Rolling 4 weeks total: $14,617 (-10% vs. last week) Need more yearly contracts!
• Total paying customers: 269 (+2 vs. last week)
• MRR retention rate: 100.5%
• Customer retention rate: 97.8%

Karma for Slack:

• 3,726 (+0.5% vs. last week) teams.
• 171 (-1 vs. last week) paying teams.
• Active users who gave/received karma in the last 30 days: 8,462 (+0.5% vs. last week)
• Average new teams per month: 127 (-0.7% vs. last week)
• 144 (+2% vs. last week) teams on trial.
• 124 (-6% vs. last week) free teams with karma last week.
• 2,774 (-0.4% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 8,529 (+1% vs. last week)
• Paying teams: 93 (+3 vs.last week)
• 478 (-2.4% vs. last week) teams on trial.

General:

• $250k ARR milestone reached!
• Karma Connect is still being tested
• Karma About page is being coded: https://→.to/yxfxh62g
• Added Balance editing on MS https://→.to/y287p7gn
  
- Added Groups on Teams https://www.dropbox.com/s/dttupgk62btnso5/Screen Shot 2020-11-20 at 10.58.03 PM.png?dl=0

Sales activity:

• 30 leads worked
• 40+ emails sent
• 5 meetings / calls booked
• 4 meetings / calls completed
• 2 pricing proposals sent

WEEK #114

• Oct 10-Oct 16 $5,685.73
• Oct 17-Oct 23 $2,907
• Oct 17-Oct 30 $5,221.69
• Oct 31-Nov 6 $2,571.89

ARR: $249,2k (+0.3% vs. last week)
ARPU: $78 (0 vs. last week)
Churn: 1.6%

---

• Current MRR: $20,767 (+6% vs. October)
• Hyper-active users total: 11,575 (+0.3% vs. last week)
• Rolling 4 weeks total: $16,384 (-9% vs. last week) Need more yearly contracts!
• Total paying customers: 267 (0 vs. last week)
• MRR retention rate: 99.8%
• Customer retention rate: 98.1%

Karma for Slack:

• 3,707 (+0.4% vs. last week) teams.
• 172 (-1 vs. last week) paying teams.
• Active users who gave/received karma in the last 30 days: 8,433 (+2% vs. last week)
• Average new teams per month: 128 (0.7% vs. last week)
• 141 (+6% vs. last week) teams on trial.
• 132 (-5% vs. last week) free teams with karma last week.
• 2,774 (+0.5% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 8,434 (+1.2% vs. last week)
• Paying teams: 90 (0 vs.last week)
• 478 (+2.5% vs. last week) teams on trial.

General:

• Karma Education article: http://blog.karmabot.chat/karma-education
• Karma Connect is being tested
• Karma About page designed: https://→.to/yxfxh62g
• Sales results: $50k of MRR is in the pipeline+

Activity Totals (4-week aggregate):

• 90 leads worked
• 95+ emails sent
• 9 meetings / calls booked
• 5 meetings / calls completed
• 3 pricing proposals sent

• Oct 9-Oct 15 $5,800
• Oct 10-Oct 16 $5,685.73
• Oct 17-Oct 23 $2,907
• Oct 17-Oct 30 $5,221.69

ARR: $248,3k (+1.5% vs. last week)
ARPU: $78 (+2.6% vs. last week)
Churn: 0.6%

---

• Current MRR: $20,693 (+6% vs. October)
• Hyper-active users total: 11,538 (+5.6% vs. last week) Good sign.
• Rolling 4 weeks total: $18,174 (-15% vs. last week)
• Total paying customers: 267 (+6 vs. last week)
• MRR retention rate: 101.4%
• Customer retention rate: 97.7%

Karma for Slack:

• 3,691 (+0.5% vs. last week) teams.
• 173 (+10 vs. last week) paying teams. Departments deployed!
• Active users who gave/received karma in the last 30 days: 8,252 (0 vs. last week)
• Average new teams per month: 127 (0 vs. last week)
• 133 (+5% vs. last week) teams on trial.
• 140 (+10% vs. last week) free teams with karma last week.
• 2,763 (+1.5% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 8,327 (+1.7% vs. last week)
• Paying teams: 90 (+2 vs.last week)
• 466 (+5.9% vs. last week) teams on trial.

General:

• Karma Education launched: https://karma.education
• Karma Departments testing
• Researched Karma Rewards https://→.to/y5objrld
• Karma Connect prototype is ready
• Actively working on the sales pipeline with a sales specialist.