Karma

Peer recognition & appreciation on chats: rewards & reports

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Needed something more than ++plusplus bot provided. Built our own solution and improved it to suit our existing digital business needs. Less than a year ago, we realised that other people may be interested in this too.

February 27, 2021 Karmabot.chat weekly update, week 129

MRR: US$23.2k up 4% vs. Jan
Paying teams: 296 up 5% vs. Jan

What do you want to have done by the end of next week?

  • Code the updated onboarding
  • Separate front-end app from back-end app on MS Teams, that'll allow people to use the app outside Teams.
  • Publish Feedback and Connect updates on PH.
February 20, 2021 Karmabot.chat weekly update, week 128

MRR $23.2k +5% vs. Jan
Paying teams: 293 +4% vs. Jan

https://www.figma.com/file/lkwlKvwmSqyQYYaV3NODZh/Karma-Onboarding?node-id=6%3A1396

February 13, 2021 Karmabot.chat weekly update, week 127
February 2, 2021 Karmabot.chat weekly update, week 125

MRR today $22.8k +4% vs. Dec

January 8, 2021 Karmabot.chat weekly update, week 123

ARR: $264k
ARPU: $78
Churn: 2.5%

---

  • Current MRR: $22,001 (+2% vs. December)
  • Hyper-active users total: 10,337
  • Total paying customers: 278
  • MRR retention rate: 98.4%
  • Customer retention rate: 98.9%

Karma for Slack:

  • 3,735 teams
  • 167 paying teams.
  • Active users who gave/received karma in the last 30 days: 7,249
  • Average new teams per month: 120
  • 64 teams on trial.
  • 120 free teams with karma last week.
  • 2,952 customers on a free plan.

Karma for MS:

  • Active teams: 9,034
  • Paying teams: 93
  • 280 teams on trial

General:

12-Week Sales Update

Leads selected from admin panel

80 new leads were enrolled in the “CS sequence” and received (or scheduled for) their 1st email

Activity Totals (12-week aggregate)

  • 453+ leads worked
  • 634+ emails sent
  • 31 meetings / calls booked
  • 21 meetings / calls completed
  • 12 pricing proposals sent
  • 1 deal won - Salesforce
November 27, 2020 Karmabot.chat weekly update, week 116
  • Oct 17-Oct 30 $5,221.69
  • Oct 31-Nov 6 $2,571.89
  • Nov 7-Nov 13 $3,917
  • Nov 14-Nov 20 $3,478

ARR: $252.7 (+0.8% vs. last week)
ARPU: $78 (0 vs. last week)
Churn: 2.4%

---

  • Current MRR: $21,060 (+6% vs. October)
  • Hyper-active users total: 11,813 (-1.3% vs. last week)
  • Rolling 4 weeks total: $15,187 (+3% vs. last week) Need more yearly contracts!
  • Total paying customers: 271 (+2 vs. last week)
  • MRR retention rate: 100.1%
  • Customer retention rate: 97%

Karma for Slack:

  • 3,734 (+0.2% vs. last week) teams.
  • 169 (-1 vs. last week) paying teams.
  • Active users who gave/received karma in the last 30 days: 8,293 (-0.5% vs. last week)
  • Average new teams per month: 126 (-0.7% vs. last week)
  • 128 (-11% vs. last week) teams on trial.
  • 120 (-3% vs. last week) free teams with karma last week.
  • 2,813 (+1.4% vs. last week) customers on a free plan.

Karma for MS:

  • Active teams: 8,629 (+1% vs. last week)
  • Paying teams: 96 (+3 vs.last week)
  • 433 (-10% vs. last week) teams on trial.

General:

Sales activity:

  • 58 leads worked
  • 60+ emails sent
  • 1 pricing proposal sent
November 20, 2020 Karmabot.chat weekly update, week 115
  • Oct 17-Oct 23 $2,907
  • Oct 17-Oct 30 $5,221.69
  • Oct 31-Nov 6 $2,571.89
  • Nov 7-Nov 13 $3,917

ARR: $250.5k (+0.5% vs. last week)
ARPU: $78 (0 vs. last week)
Churn: 1.8%

---

  • Current MRR: $20,871 (+7% vs. October)
  • Hyper-active users total: 11,982 (+3% vs. last week)
  • Rolling 4 weeks total: $14,617 (-10% vs. last week) Need more yearly contracts!
  • Total paying customers: 269 (+2 vs. last week)
  • MRR retention rate: 100.5%
  • Customer retention rate: 97.8%

Karma for Slack:

  • 3,726 (+0.5% vs. last week) teams.
  • 171 (-1 vs. last week) paying teams.
  • Active users who gave/received karma in the last 30 days: 8,462 (+0.5% vs. last week)
  • Average new teams per month: 127 (-0.7% vs. last week)
  • 144 (+2% vs. last week) teams on trial.
  • 124 (-6% vs. last week) free teams with karma last week.
  • 2,774 (-0.4% vs. last week) customers on a free plan.

Karma for MS:

  • Active teams: 8,529 (+1% vs. last week)
  • Paying teams: 93 (+3 vs.last week)
  • 478 (-2.4% vs. last week) teams on trial.

General:

Sales activity:

  • 30 leads worked
  • 40+ emails sent
  • 5 meetings / calls booked
  • 4 meetings / calls completed
  • 2 pricing proposals sent
November 13, 2020 Karmabot.chat weekly update, week 114

WEEK #114

  • Oct 10-Oct 16 $5,685.73
  • Oct 17-Oct 23 $2,907
  • Oct 17-Oct 30 $5,221.69
  • Oct 31-Nov 6 $2,571.89

ARR: $249,2k (+0.3% vs. last week)
ARPU: $78 (0 vs. last week)
Churn: 1.6%

---

  • Current MRR: $20,767 (+6% vs. October)
  • Hyper-active users total: 11,575 (+0.3% vs. last week)
  • Rolling 4 weeks total: $16,384 (-9% vs. last week) Need more yearly contracts!
  • Total paying customers: 267 (0 vs. last week)
  • MRR retention rate: 99.8%
  • Customer retention rate: 98.1%

Karma for Slack:

  • 3,707 (+0.4% vs. last week) teams.
  • 172 (-1 vs. last week) paying teams.
  • Active users who gave/received karma in the last 30 days: 8,433 (+2% vs. last week)
  • Average new teams per month: 128 (0.7% vs. last week)
  • 141 (+6% vs. last week) teams on trial.
  • 132 (-5% vs. last week) free teams with karma last week.
  • 2,774 (+0.5% vs. last week) customers on a free plan.

Karma for MS:

  • Active teams: 8,434 (+1.2% vs. last week)
  • Paying teams: 90 (0 vs.last week)
  • 478 (+2.5% vs. last week) teams on trial.

General:

Activity Totals (4-week aggregate):

  • 90 leads worked
  • 95+ emails sent
  • 9 meetings / calls booked
  • 5 meetings / calls completed
  • 3 pricing proposals sent
November 6, 2020 Karmabot.chat weekly update, week 113
  • Oct 9-Oct 15 $5,800
  • Oct 10-Oct 16 $5,685.73
  • Oct 17-Oct 23 $2,907
  • Oct 17-Oct 30 $5,221.69

ARR: $248,3k (+1.5% vs. last week)
ARPU: $78 (+2.6% vs. last week)
Churn: 0.6%

---

  • Current MRR: $20,693 (+6% vs. October)
  • Hyper-active users total: 11,538 (+5.6% vs. last week) Good sign.
  • Rolling 4 weeks total: $18,174 (-15% vs. last week)
  • Total paying customers: 267 (+6 vs. last week)
  • MRR retention rate: 101.4%
  • Customer retention rate: 97.7%

Karma for Slack:

  • 3,691 (+0.5% vs. last week) teams.
  • 173 (+10 vs. last week) paying teams. Departments deployed!
  • Active users who gave/received karma in the last 30 days: 8,252 (0 vs. last week)
  • Average new teams per month: 127 (0 vs. last week)
  • 133 (+5% vs. last week) teams on trial.
  • 140 (+10% vs. last week) free teams with karma last week.
  • 2,763 (+1.5% vs. last week) customers on a free plan.

Karma for MS:

  • Active teams: 8,327 (+1.7% vs. last week)
  • Paying teams: 90 (+2 vs.last week)
  • 466 (+5.9% vs. last week) teams on trial.

General:

Needed something more than ++plusplus bot provided. Built our own solution and improved it to suit our existing digital business needs. Less than a year ago, we realised that other people may be interested in this too.