Karma

• Oct 17-Oct 23 $2,907
• Oct 17-Oct 30 $5,221.69
• Oct 31-Nov 6 $2,571.89
• Nov 7-Nov 13 $3,917

ARR: $250.5k (+0.5% vs. last week)
ARPU: $78 (0 vs. last week)
Churn: 1.8%

---

• Current MRR: $20,871 (+7% vs. October)
• Hyper-active users total: 11,982 (+3% vs. last week)
• Rolling 4 weeks total: $14,617 (-10% vs. last week) Need more yearly contracts!
• Total paying customers: 269 (+2 vs. last week)
• MRR retention rate: 100.5%
• Customer retention rate: 97.8%

Karma for Slack:

• 3,726 (+0.5% vs. last week) teams.
• 171 (-1 vs. last week) paying teams.
• Active users who gave/received karma in the last 30 days: 8,462 (+0.5% vs. last week)
• Average new teams per month: 127 (-0.7% vs. last week)
• 144 (+2% vs. last week) teams on trial.
• 124 (-6% vs. last week) free teams with karma last week.
• 2,774 (-0.4% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 8,529 (+1% vs. last week)
• Paying teams: 93 (+3 vs.last week)
• 478 (-2.4% vs. last week) teams on trial.

General:

• $250k ARR milestone reached!
• Karma Connect is still being tested
• Karma About page is being coded: https://→.to/yxfxh62g
• Added Balance editing on MS https://→.to/y287p7gn
  
- Added Groups on Teams https://www.dropbox.com/s/dttupgk62btnso5/Screen Shot 2020-11-20 at 10.58.03 PM.png?dl=0

Sales activity:

• 30 leads worked
• 40+ emails sent
• 5 meetings / calls booked
• 4 meetings / calls completed
• 2 pricing proposals sent

WEEK #114

• Oct 10-Oct 16 $5,685.73
• Oct 17-Oct 23 $2,907
• Oct 17-Oct 30 $5,221.69
• Oct 31-Nov 6 $2,571.89

ARR: $249,2k (+0.3% vs. last week)
ARPU: $78 (0 vs. last week)
Churn: 1.6%

---

• Current MRR: $20,767 (+6% vs. October)
• Hyper-active users total: 11,575 (+0.3% vs. last week)
• Rolling 4 weeks total: $16,384 (-9% vs. last week) Need more yearly contracts!
• Total paying customers: 267 (0 vs. last week)
• MRR retention rate: 99.8%
• Customer retention rate: 98.1%

Karma for Slack:

• 3,707 (+0.4% vs. last week) teams.
• 172 (-1 vs. last week) paying teams.
• Active users who gave/received karma in the last 30 days: 8,433 (+2% vs. last week)
• Average new teams per month: 128 (0.7% vs. last week)
• 141 (+6% vs. last week) teams on trial.
• 132 (-5% vs. last week) free teams with karma last week.
• 2,774 (+0.5% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 8,434 (+1.2% vs. last week)
• Paying teams: 90 (0 vs.last week)
• 478 (+2.5% vs. last week) teams on trial.

General:

• Karma Education article: http://blog.karmabot.chat/karma-education
• Karma Connect is being tested
• Karma About page designed: https://→.to/yxfxh62g
• Sales results: $50k of MRR is in the pipeline+

Activity Totals (4-week aggregate):

• 90 leads worked
• 95+ emails sent
• 9 meetings / calls booked
• 5 meetings / calls completed
• 3 pricing proposals sent

• Oct 9-Oct 15 $5,800
• Oct 10-Oct 16 $5,685.73
• Oct 17-Oct 23 $2,907
• Oct 17-Oct 30 $5,221.69

ARR: $248,3k (+1.5% vs. last week)
ARPU: $78 (+2.6% vs. last week)
Churn: 0.6%

---

• Current MRR: $20,693 (+6% vs. October)
• Hyper-active users total: 11,538 (+5.6% vs. last week) Good sign.
• Rolling 4 weeks total: $18,174 (-15% vs. last week)
• Total paying customers: 267 (+6 vs. last week)
• MRR retention rate: 101.4%
• Customer retention rate: 97.7%

Karma for Slack:

• 3,691 (+0.5% vs. last week) teams.
• 173 (+10 vs. last week) paying teams. Departments deployed!
• Active users who gave/received karma in the last 30 days: 8,252 (0 vs. last week)
• Average new teams per month: 127 (0 vs. last week)
• 133 (+5% vs. last week) teams on trial.
• 140 (+10% vs. last week) free teams with karma last week.
• 2,763 (+1.5% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 8,327 (+1.7% vs. last week)
• Paying teams: 90 (+2 vs.last week)
• 466 (+5.9% vs. last week) teams on trial.

General:

• Karma Education launched: https://karma.education
• Karma Departments testing
• Researched Karma Rewards https://→.to/y5objrld
• Karma Connect prototype is ready
• Actively working on the sales pipeline with a sales specialist.

• Oct 2-Oct 8 $3,782
• Oct 9-Oct 15 $5,800
• Oct 10-Oct 16 $5,685.73
• Oct 17-Oct 23 $2,907

ARR: $244.6k (+4.2% vs. last week)
ARPU: $76 (+1.3% vs. last week)
Churn: 1% Back to normal!

---

• Current MRR: $20,386 (+6% vs. September)
• Hyper-active users total: 11,538 (+5.6% vs. last week) Good sign.
• Rolling 4 weeks total: $18,174 (-15% vs. last week)
• Total paying customers: 267 (+6 vs. last week)
• MRR retention rate: 101.4%
• Customer retention rate: 97.7%

Karma for Slack:

• 3,672 (+0.2% vs. last week) teams.
• 163 (+1 vs. last week) paying teams.
• Active users who gave/received karma in the last 30 days: 8,252 (+2.8% vs. last week)
• Average new teams per month: 127 (-0.7% vs. last week)
• 126 (-14% vs. last week) teams on trial.
• 128 (+5% vs. last week) free teams with karma last week.
• 2,721 (+1% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 8,226 (+1.4% vs. last week)
• Paying teams: 88 (+2 vs.last week)
• 440 (+2.3% vs. last week) teams on trial.

General:

• Reviewed all Rewards and created a case study for them: https://www.dropbox.com/s/6akajdpekt9vrpm/chart.svg?dl=0
  https://www.dropbox.com/s/mt1fyykaidml7i4/Count.png?dl=0
• Karma Education finished: https://karma.education
• Karma Departments launched.
• Recorded a quick Department video https://youtu.be/-4nPrlmtAQk
• Coding Karma Connect

• Sep 25-Oct 1 $6,279
• Oct 2-Oct 8 $3,782
• Oct 9-Oct 15 $5,800
• Oct 10-Oct 16 $5,685.73

ARR: $234,7k (+1.1% vs. last week)
ARPU: $75 (0 vs. last week)
Churn: 0.8% (projected 1.5%)

---

• Current MRR: $19,561 (+4% vs. September)
• Hyper-active users total: 10,916 (0 vs. last week)
• Rolling 4 weeks total: $21,553.73 (+20% vs. last week)
• Total paying customers: 261 (+2 vs. last week)
• MRR retention rate: 100.4%
• Customer retention rate: 98.1%

Karma for Slack:

• 3,664 (+0.7% vs. last week) teams.
• 132 (+3 vs. last week) paying teams.
• Active users who gave/received karma in the last 30 days: 8,020 (0 vs. last week)
• Average new teams per month: 128 (-0.7% vs. last week)
• 147 (+5% vs. last week) teams on trial.
• 122 (0 vs. last week) free teams with karma last week.
• 2,694 (+1% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 8,112 (+1.3% vs. last week)
• Paying teams: 86 (+1 vs.last week)
• 430 (0 vs. last week) teams on trial.

General:

• Newly hired sales got 2 calls
• Karma Education updated: https://karmabot-education.webflow.io
• Launching Karma Departments soon, designs finalised.
• Prototyping Karma Connect
• Working on case studies
• Did the major Q4 planning, set priorities
- Tons of support.

• Sep 18-Sep 24 $2,168
• Sep 25-Oct 1 $6,279
• Oct 2-Oct 8 $3,782
• Oct 9-Oct 15 $5,800

ARR: $232k (+1.3% vs. last week)
ARPU: $75 (+1.4% vs. last week)
Churn: 1% (projected 2.4%)

---

• Current MRR: $19,335 (+4% vs. September)
• Hyper-active users total: 10,971 (-2% vs. last week)
• Rolling 4 weeks total: $18,029 (+16% vs. last week)
• Total paying customers: 259 (+1 vs. last week)
• MRR retention rate: 99.9%
• Customer retention rate: 98.1%

Karma for Slack:

• 3,637 (+0.2% vs. last week) teams.
• 159 (0 vs. last week) paying teams.
• Active users who gave/received karma in the last 30 days: 8,002 (-2.2% vs. last week)
• Average new teams per month: 127 (-0.7% vs. last week)
• 140 (-4% vs. last week) teams on trial.
• 130 (0 vs. last week) free teams with karma last week.
• 2,662 (+1% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 8,004 (+1.3% vs. last week)
• Paying teams: 84 (+1 vs.last week)
• 428 (-4% vs. last week) teams on trial.

General:

• Both, sales and frontend onboarded and started working on Karma.
• New blog post: https://blog.karmabot.chat/micro-feedback/
• Karma Education gets cool animations: https://karmabot-education.webflow.io
• Working towards launching Karma Departments for bigger organisations: https://→.to/y5g8kyvn
• Got a bunch of awards at G2: https://→.to/yxubexxh
• Prototyping Karma Connect

• Sep 11-Sep 17 $3,267
• Sep 18-Sep 24 $2,168
• Sep 25-Oct 1 $6,279
• Oct 2-Oct 8 $3,782

ARR: $229,78k (+1.3% vs. last week)
ARPU: $74 (-1.4% vs. last week)
Churn: 0% (projected 2.8%)

---

• Current MRR: $19,151 (+4% vs. September)
• Hyper-active users total: 11,254 (+2% vs. last week)
• Rolling 4 weeks total: $15,496 (0 vs. last week)
• Total paying customers: 258 (-1 vs. last week)
• MRR retention rate: 100%
• Customer retention rate: 98.7%
• Conversion rate 15.77% (Anomaly in Stripe stats, investigating)

Karma for Slack:

• 3,628 (+0.2% vs. last week) teams.
• 159 (+4 vs. last week) paying teams.
• Active users who gave/received karma in the last 30 days: 8,184 (+2.2% vs. last week)
• Average new teams per month: 128 (-0.7% vs. last week)
• 146 (+0.6% vs. last week) teams on trial.
• 130 (-5% vs. last week) free teams with karma last week.
• 2,655 (+1% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 7,898 (+1% vs. last week)
• Paying teams: 83 (-2 vs.last week)
• 446 (-1.8% vs. last week) teams on trial.

General:

• Karma Feedback improved: custom user selection, custom period selection, better charts
• Departments UI is being improved on Slack
• New blog post: https://blog.karmabot.chat/anonymous-feedback/
• Still no progress on Karma Education, which is a bit disappointing.
• Hired a junior frontend developer.
• Rewards bonus section design update
• Re-working roles
• Eliminating some of the tech debt
• Improved https://status.karmabot.chat
• Added more languages and updated Getting started page on Karma for MS Teams https://→.to/y435svan

• Sep 3-Sep 10 $3,787
• Sep 11-Sep 17 $3,267
• Sep 18-Sep 24 $2,168
• Sep 25-Oct 1 $6,279

ARR: $229,78k (+1.3% vs. last week)
ARPU: $74 (-1.4% vs. last week)
Churn: 0% (projected 2.8%)

---

• Current MRR: $18,879 (+6% vs. August)
• Hyper-active users total: 11,030 (+0.5% vs. last week)
• Rolling 4 weeks total: $15,501 (0 vs. last week)
• Total paying customers: 259 (+2 vs. last week)
• MRR retention rate: 100.7%
• Customer retention rate: 100%
• Conversion rate 2.75%

Karma for Slack:

• 3,619 (+0.1% vs. last week) teams.
• 155 (+1 vs. last week) paying teams.
• Active users who gave/received karma in the last 30 days: 8,005 (0 vs. last week)
• Average new teams per month: 129 (+0.7% vs. last week)
• 145 (+9% vs. last week) teams on trial.
• 137 (+4.5% vs. last week) free teams with karma last week.
• 2,634 (+1% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 7,819 (+1% vs. last week)
• Paying teams: 85 (-1 vs.last week)
• 452 (-0.8% vs. last week) teams on trial.

General:

• Karma Feedback is getting traction, 53 users responded to it https://→.to/y9fuy4dx
• Added custom user selection for Feedback: you can choose to send it only to full Slack members now
• Added custom period selection for Feedback https://→.to/yytzt7nt
• Started working on Karma Connect prototype
• Custom achievements notifications simplified
• HUGE progress on departments on Slack
• Karma reports layout update https://dl.dropbox.com/s/hpv8q1ijj35bf8g/karma-reports.gif
• Sent investor update. Sep was an OK month. Possibly high churn due to the second Covid wave.
• No progress on Karma Education, which is a bit disappointing.
• Got 2 front-end engineers shortlisted for an interview next week.

• Aug 27-Sep 2 $6,278
• Sep 3-Sep 10 $3,787
• Sep 11-Sep 17 $3,267
• Sep 18-Sep 24 $2,168

ARR: $226,5k (+1% vs. last week)
ARPU: $73 (-1.3% vs. last week)
Churn: 3.9%

---

• Current MRR: $18,879 (+6% vs. August)
• Hyper-active users total: 10,974 (+2.8% vs. last week)
• Rolling 4 weeks total: $15500 (+0.5% vs. last week)
• Total paying customers: 257 (+5 vs. last week)
• MRR retention rate: 98.1%
• Customer retention rate: 97.2%
• Conversion rate 3.2%

Karma for Slack:

• 3,612 (+0.4% vs. last week) teams.
• 154 (+2 vs. last week) paying teams.
• Active users who gave/received karma in the last 30 days: 8,005 (+5% vs. last week)
• Average new teams per month: 128 (0 vs. last week)
• 133 (+2.3% vs. last week) teams on trial.
• 131 (-5% vs. last week) free teams with karma last week.
• 2,607 (+0.7% vs. last week) customers on a free plan.

Karma for MS:

• Active teams: 7,740 (+1.4% vs. last week)
• Paying teams: 86 (+2 vs.last week)
• 457 (+6.2% vs. last week) teams on trial.

General:

• Karma Feedback is getting traction, 38 teams are using it: https://→.to/y6xej5q2
• Added Values Dynamics chart https://→.to/y5faso3j
• Created Status page: https://status.karmabot.chat
• Started working on updated Helpdesk: https://help.karmabot.chat
• New blog post: https://blog.karmabot.chat/wfh-sucks
• Bonus: Time bot (a hard fork of Karma with time-tracking functionality) is killing it: 30% conversion rate https://→.to/yyfyyv3k
• New YT tutorial: https://www.youtube.com/watch?v=MLlF04QCQn0

We have just launched Karma Feedback feature, please watch this 2-min vid by David. How to collect continuous and anonymous feedback on Slack. https://youtu.be/MLlF04QCQn0

I strongly believe that only when one can measure things, one can improve them. With Karma Feedback, our customers can actually see if their team is becoming happier day by day. It would be great to expand on this idea and to give some tips on the best practices for employees and the leaders.

Each piece of the puzzle is important here: the feedback must be anonymous; it has to be collected regularly; it's coming from employees (real people) towards a company (virtual entity). That's how it connects the ideas that good leaders might (and should) have with reality. I'd stretch it that far :)