Managers Phone

Customer Experience Management for Small Business

No Employees
Founders Code
Solo Founder
Analytics
B2B
Communication

If your business depends on a strong community, you can provide outstanding customer service with Manager’s Phone so that you can grow and nurture a strong customer base.

Cold Emailing Is Hard!

I'm really trying to engage recipients in the first two sentences. I'll follow up in a day with a report on their specific Google Reviews because I want them to know that I give a F!!!

Early Feedback

I learned that I needed to allow my users to send messages to customers that HADN'T first texted the service. Businesses need to be able to reach out to a customer using their phone number. I'm currently testing this change to see how it changes Manager's Phone.

Cold Email Success!

Yesterday I committed to send 10 cold emails today. I followed through.

One email received a response wishing for a product demo! Followed up and set the appointment for tomorrow - I'll be sure to let the community know how it goes!

Commitment to Growth

I'm committing to everyone who reads this, today, right now, that I will reach out to 10 potential customers each day via e-mail.

Reframing My Message

I read a few articles and decided my customer facing message was really lacking. I found a template to help.

Business Hypothesis:

I believe that people want to <ability> so that they can <outcome>, and they would pay good money for that because <value>.

Customer Facing Message:

If you <value>, and can <ability> with <Your Business Name> so that you can <outcome>.

Found the template here: https://medium.com/@cliffordoravec/the-epic-guide-to-bootstrapping-a-saas-startup-from-scratch-by-yourself-part-1-4d834e1df8c1

Lost My First (and only) customer!

I lost my only customer today after a year of subscription. This is totally my fault - I hadn't committed enough time to helping them develop their community.

I'm taking a bit of time (1 month) to reframe my message and focus on customer acquisition in ways that I have yet to explore.

I'm looking forward to the journey!

If your business depends on a strong community, you can provide outstanding customer service with Manager’s Phone so that you can grow and nurture a strong customer base.