We are gearing up for a public launch on 1st of December. The solution is now live at 7 locations, with ~150 users.
For all these, we simply shipped the hardware and shared a setup video. They were able to get it rolling all on their own with minimal support. Which I believe is a huge win for hardware lead SaaS.
There have been some great feedback on UI/UX which would have only come from these pilots. Hope to get it out in the public launch. Until then, keep hustling!