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12 Comments

Received lots of feedback with one post

I've been trying to get user feedback for some time for https://pingr.io and it looked like a hard thing to accomplish, since people usually don't want to check your product thoroughly.

To my surprise there is a place where I got a lot of feedback and suggestions for free.

Moreover, I got feedback from technical point of view (guy event pointed out some staff directly related to my stack I used, like "hey you got a console error because of...").

Here is the place:

https://www.producthunt.com/makers/1-makers/discussion/38941-share-your-product-here-to-get-support-feedback-users-w-c-1st-of-june

The important thing is:

  1. Post in the right time, right after the topic was created
  2. Get some upvotes immediately so that it stays up
  1. 2

    I tried Pinger, here's some feedback:

    • I couldn't access my status page while being logged in.
    • I would like to see more statistics on the status page. It's something I would use to boast about our performance as a host, so it has to be advanced.

    Great start overall, great UI, good luck with Pinger in the future!

    1. 1

      hi! I'm already fixing the first bug, thank you for reporting!! 🙂

      Regarding status pages I agree, I'll ask designer to make a nice-looking status page with a lot of different data, yes. Also, if you have something in mind for which data should be on status pages, will be glad to listen :)

      1. 2

        In no particular order: 👀

        • uptime % graph over last 30d
        • uptime % history per month
        • Breakdown of response time in ms by name lookup, connection, tls handshake, transfer of html by location
        • Graph showing total response time in ms over the past 30d
        • A widget to test a specific url on the tracked site right from the status page

        Something that could be interesting, for my business in particular, is an API: Add urls to be tracked, which I could offer as a service to my customers (hosting business). They would need a pretty, private status page with all their urls.

        1. 1

          Woah, thank you. Do you have twitter or email? If you want we can talk there.

          I got everything except the last feature. Like, isn't it what monitors do: you track url, and put them in status page? (I also added private status pages as a feature in to-do list. I think password protection is enough?)

          1. 1

            I sent you a message on your chat widget 😁

            1. 1

              Got it, I'll make a task for designer. As soon as she make the page I'll post it & get to implementation :)

  2. 2

    This is awesome to hear, Victor — especially after our earlier IH discussion this week about the challenges of putting yourself out there and marketing. Happy to hear you got some great feedback!

    Totally agree about your 2 points at the end — timing especially makes a huge difference.

    Keep it up, and am excited to follow Pinger’s progress!

  3. 2

    I've been following Pinger for a few months. It is one of the most promising indie project of the year.

  4. 1

    How is it different from existing players like status cake and fresh ping?

    1. 1

      Existing players usually make their pricing plans depending on feature set. Like, most of them have free plans but you will not get SSL monitoring or small check interval.

      I decided to go with plan which depends on number of sites you have, instead of bothering users with "Hey, this is premium feature".

      Regarding functionality right now it's mostly the same, though not everyone has telegram notifications.

      But since I'm not a big company, it's even an advantage because I'm going to implement a lot of other features depending on user feedback. I'll focus on:

      1. Having a lot of notification ways, probably including voice calls & whatsapp
      2. Highly customazible and good-looking status pages
      3. And flexible checks settings. Like, "If it goes down for more than X minutes then do this and this", probably even allowing users to write simple scripts like SSH into server and reboot it.
      1. 1

        Thanks for your detailed answer. Look like you have carefully researched the market before moving.

        My app is serving online stores, which is also a competitive market. I'm thinking to add a broken link checker in my app.

        Your words inspire me though my checker is much simpler than your status monitor. To be honest, it's hard to stand out in the market.

        In my category SEO, there are around 30 players. I find it hard to catch up without a killer feature and superb marketing strategy

        1. 1

          Oh once I found a site which is a catalogue of uptime monitoring services. It had like 170 of them... well, some of them are dead already, but still the number is enormous.

          I have some features in mind which I can implement, but I'm not sure if people will use it.

          So yes, nowadays it's hard to stand out in many areas but I hope that consistency will make its job, I'll just try to make it better than others..

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