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First paying customers

Today we got our first paying customer, it's actually two of them and it's a great feeling!

If you think about it it's actually absurd, we managed to sell a product to people who don't know us, and it's a product that they could live without - when you think about it in this way it's really funny.

Now i might write a long post how we listened to our users and all that good startup stuff but to be honest, i am not really sure what lead to this - and i don't want to make a big deal out of it as it just might be an impulse buy since our product is on a pay per video basis of $15.

We did small, incremental improvements but nothing too big - i sent an email to every customer that we served and tried to see how can we help them in the best way.

  1. 3

    Congratulations. I still haven’t launched my product Keepsy.app, although I have allowed users to signup to get notified when we launch. Even that was a good feeling. I can’t imagine when a customer actually pays for a product, it must feel very satisfactory and push you even more to go forward.

    Congrats!

    1. 1

      Thanks dude, yeah - it's definitely a morale boost! Keepsy seems like a cool product! Definitely better than sharing my passport with my relatives via Dropbox.

  2. 2

    Awesome, congratulations ✨
    ---
    Strava 🦸‍♂️ Čestitam 👏 Jesi se reklamirao negde, ili samo organic saobraćaj?

    1. 1

      Hej hvalaa! Pa uglavnom je saobracaj iz blog postova koje pravim. To je to manje visse.

      1. 1

        Sjajno. Ja i dalje "uzimam zalet" za blog u vezi sa proizvodom, al' nikako da krenem 😅 U draftu su mi četiri teksta 😁

        1. 2

          Hajde hajde, samo kreni i usput ces skontati sve sto ti treba. Dodaj me slobodno na LinkedIn-u pa ako treba neka pomoc ili nesto slobodno pisi.

  3. 2

    Congrats, yo!

    Quick bit of feedback: I actually had trouble finding y'all on Google. Tried "Plainly" first, then "Plainly Video", and finally "Plainly Promotional Video Generator" which brought your site up in the search results.

    It might be worth investing a few bucks a month in AdWords to rank for some searches for your name.

    1. 2

      Thanks John! SEO was honestly last on my mind, so thanks for the heads up. I would love however to have a bigger library before starting pulling in more traffic, as we are still learning who are our customers and what templates should we make.

      In your experience, how much does it take for a website to start ranking properly? Do you have any good articles or resources on this?

      1. 1

        You got it! If I were you, I'd just get a very tiny AdWords budget going for now – literally $1-3/mo – for "navigational search queries," ie; people searching for your specific website who don't know your web address.

        It shouldn't take long for you to rank organically for queries like "Plainly Video" – probably just a few weeks.

        I could imagine paid & organic search being good channels for y'all longer term given the nature of your product. A good trick is to ask your users what they would search to solve this problem, and then try to rank for those searches.

        1. 1

          Thanks a bunch, John these are amazing advices. I think it might be worth getting the SEO machine rolling slowly.

          We will definitely invest in paid traffic but we'll do that as soon as we see what is our target audience, doesn't make sense throwing money into a pit.

          Thanks again!

  4. 2

    Nice! I'm probably going to head into the social media video biz this fall. I hope things work out well for you. Gonna follow your story in IH. :)

    Since I keep track of the socvid companies I thought you might enjoy my list:

    1. 1

      Thanks Marcus, what's your future app about? Might be worth sharing around so you get some early feedback. Funny enough i know 2 out of those apps you listed - they are awesome!

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        My 2c is that the social media video niche will eventually come down to templates, so it'll just be my own spin on the whole thing. The social media video problem/solution is pretty well defined, and I think it'd be fun to partner with my friend who is a master 2D/3D artist and animator.

        Funny enough I used to work for one of the big podcasting companies and I built exactly this in spring/summer 2017, but we shut it down and since I've been in a non-compete clause for a while I haven't pursued the idea.

        Sooo... basically it'll most closely resemble getaudiogram.com. High-end versatile templates for social media video. :)

        1. 1

          I think you are onto something here, as everything moves more quickly the needs for templates is increasing - nobody has time to make everything custom now. I am rooting for you, i hope you get your business of the ground well. If you need any help feel free to reach out!

          1. 1

            Thanks, and best of luck to you too. :)

  5. 1

    Congratulations @NebojsaS. Always a great milestone to hit that first paying customer.

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