Getting started: first customer interview

I'm on a six week mission to build and launch a niche SaaS app for automating customer returns in e-commerce. It is now day 3/42.

Start date: 16 September

My goal is to learn how to write a web applications and to get a paying customer.

I want to make sure I'm building something that works for my potential customers, so one of the first things I did was enlist my friend who runs an e-commerce site to get a deeper understanding of the industry.

Interview here: https://medium.com/@321K/the-eight-steps-of-a-customer-return-in-e-commerce-5e8ab5dfb0d6