SaaS Customer Support, with [SaaS Boss Episode 47]
by Natalie LunevaToday I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS.
Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011.
She’s also the organizer of the ElevateCX conference AND the best-selling author of The Customer Support Handbook.
We discuss:
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The importance of customer support in the SaaS industry
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How to get customers to use your knowledgebase
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How to hire a support person
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Key customer support metrics SaaS companies need to track
Resources:
– Connect with Natalie on Facebook
– Join SaaS Boss Facebook Community
https://pod.co/saas-boss/saas-customer-support-with-sarah-hatter
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