1
0 Comments

SaaS Customer Support, with [SaaS Boss Episode 47]

Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS.

Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011.

She’s also the organizer of the ElevateCX conference AND the best-selling author of The Customer Support Handbook.

We discuss:

  • The importance of customer support in the SaaS industry

  • How to get customers to use your knowledgebase

  • How to hire a support person

  • Key customer support metrics SaaS companies need to track

Resources:

– Connect with Natalie on Facebook

– Join SaaS Boss Facebook Community

https://pod.co/saas-boss/saas-customer-support-with-sarah-hatter

Trending on Indie Hackers
Aim to be valuable and you'll be indispensable. 21 comments How hard should you work? 16 comments Do you have a writing habit? 13 comments 10 Reasons To Be Bullish On The Creator Economy In 2021 9 comments I made $804 in February 6 comments Tesla closes its forums and raises the anger of fans 5 comments