Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS.
Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011.
She’s also the organizer of the ElevateCX conference AND the best-selling author of The Customer Support Handbook.
The importance of customer support in the SaaS industry
How to get customers to use your knowledgebase
How to hire a support person
Key customer support metrics SaaS companies need to track
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