Here is a glimpse of the first Micro SaaS idea from the biggest live chat giant! Intercom
In this article, we've dissected and analyzed where does the tech giant Intercom lack. We give you a micro SaaS idea to target that niche and create your audience.
Company name: Intercom
Category: Conversational Relationship Platform or Live chat Software
Total funding raised: $291M
Annual Recurring Revenue: $50M
Paid customers: 30K+ including Facebook, Amazon, and Lyft.
Starting Price: $39 which includes only one user and Live chat functionality
Intercom is a great comprehensive tool that helps businesses with live chat, knowledgebase, and email automation. It was one of the first movers in the conversational marketing software business. It is a well developed and convenient product with thoughtfully designed onboarding.
The market size of business chat messenger is expected to reach $997 million in 2023 and
Intercom has around 5% of the Market Share. Intercom has everything under one dashboard, and they know how to sell it. But their target market is big companies and small companies or companies with less revenue can not afford it. The toolset definitely has its quite overwhelming cons.
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