Since the launch of ScrapingBee, we've had several churned customers each month. That's sad 😕
Each time we send a personalized email asking for the reason.
Most of the time the answer we receive is something like "I just needed for a one-time project/testing something" so nothing we can really do something about.
But about a month ago, one of our first user that was on a custom plan churned. 😭
When we asked him by email why did he canceled his plan, he told us he wasn't satisfied with his custom pricing, needed more features on his subscription etc.
🚀 After a quick negotiation, we agreed on a new price and he came back!!
What about you, how do you handle churn? Automatic email? Personal email?
How do you re-activate churned users?