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Ran a Survey - trying to stop guessing

@JLMartin had several good recommendations.

  1. He recommended that we use email as a welcome tool. We no longer require email addresses in v3.0.1 (release 6 Jan) so we don't have them for new users. Instead, I sent a Newsletter for January and I'll send another in early February.
  • 3996/4192 delivered emails
  • 23% open rate
  • 1.6% click rate

At some point, I'll look at in-app notifications or push notifications and put together a welcome campaign (I think this is an awesome idea).

  1. Another recommendation was to run a survey. Which I did yesterday. I can only send 1,000 at a time with free Survey Monkey. Out of 996 invitations, we only got 12 takers (1.2%).

Interesting feedback:

  1. Improve Bluetooth detection and identification - we have enhancements we need to integrate and release.

  2. Missing features I want - nobody commented and told me what they want.

  3. Don't understand why they would need or use it. Perplexing since our listing is in 60 languages.

  4. I suspected that Leaderboards, Statistics, and the Popular Device Marketplace might not be favorites and these respondents demonstrated that. What was interesting was that our 2 column feature was ranked #2 out of 10 by 8 people. Dark mode was #5.

  5. 6 of the respondents asked in-app tips and tricks, 4 want more battery saving features (we have 1 new feature coming), 3 for a product tour, and 3 for Widgets.

  6. While 7 people said they'd pay $.99 for our app if we resolve our issues and add more features, we had 3 that said they'd pay $4.99 or more.

I tweaked the survey questions and will send this new version out to a different 1,000 people starting at midnight. Oh, this time I edited the subject line to mention Signils. I missed that the first go around.

I'm hoping these surveys confirm my suspicion that people might be willing to pay for specific features they value over and above a base version.

  1. 1

    Hey!

    Glad you are finding some answers. Surveys are the most valuable tool to get insights from your users, but unfortunately the response ratio is often low.

    Maybe you can offer some kind of incentive for answering? A premium feature for X days or something like that?

    Let's go!

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