Users talk a lot about NPS. Ok we will test it.

These times, I talk more and more with users about the design thinking process. They focus immediately on the exploration phase and the process of collecting feedback with users. Lots of them also talk a lot about the Net Promotion Score. Indeed, this is a good and straightforward way to measure the user experience and collect qualitative feedback. So we are experimenting with working on a cool way to visualize the Net Promotion Score on évolt. I will design some concept this week and will test next week with some users. I will keep you in touch with this.

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