We recently added a dark mode to our chatbots.
Was this a feature requested by our users? No
Was this a feature we saw all our competitors offering? No
So why did we do it? Honestly, because it was fun and cool to do.
YES, you're thinking this is the worse possible reason to implement a new feature. And you're probably right. But sometimes it's fine to deviate a little bit from the mots productive path, have some fun, recharge your batteries and get back to work.
Plus, some people even like it!