Sharing my blog post - would love feedback

Survey data shows we're using our mobile devices more than ever.

All we really need to do is have a casual glance around the workplace or anywhere to realize this is a fact.

Whether it is grocery shopping, hailing a cab or getting lunch from the local eatery, we turn to our mobile device.

The rationale is quite obvious. Ease of use. Fast. Convenient.

The conventions of customer support suggest that a business' needs to be where their customers are complaining or need help.

It can be social media. It can be email. It can be phone or even live chat.

So this begs the question: "Are Business' adapting with this paradigm shift to support customers where they really are (Mobile)? "

I took a little punt at this subject and analyzed why a superior mobile experience is a key differentiator for companies.

Do give it a read and share feedback.