Crawling out from a zero growth period

First customer converted after nearly 4 months of 'dry-spell'. Many trial and error. A lesson well-learned is that increasing the pricing before offering concrete product value is a dangerous move.

Installed Intercom and it is magical. We can chat with our customers in real-time and understand their needs better. Now we respond to our users' Intercom messages faster than we reply each other's text messages.