There's SO MUCH to learn from your customers
by Jochem GerritsenHere's our weekly update at our community for European startup founders, Enter Network.
1) What did I work on last week?
✅ Started first mastermind run by a colleague. This was exciting, because up until now I ran all the mastermind groups myself. Very happy with the results!
✅ Organized our first Lightning Talks - in which anyone in the community had 5 minutes to give a presentation about any topic of interest. We had talks about AirTable, Reply.io, Getting Things Done, and more.
✅ Been getting around 2 new trial members per week, which is pretty good. However, we need to grow to 4 or so to really make our growth stick and make up for churning customers.
2) What did I learn last week?
That there's SO MUCH to learn from your customers. Sometimes I tend to forget to talk to our 'customers' one-on-one, because other daily tasks take over.
However, it's so incredibly valuable to have one-on-one talks with your customers (in our case - community members) — because you get immense amounts of good feedback and new ideas.
Certainly, not all of these ideas should be implemented right away, but having these conversations result in a LOT of new ideas and over time improvements to your product (or in our case: our community).
3) What am I working on this week, and what are my goals?
- Create a video for our launch on ProductHunt
- Organize brainstorming session to improve Enter Network
- Create timeline with milestones for membership growth over the next few months
- Schedule a few more Q&As with expert speakers
- Plan talks with trial members and get feedback from them
