Came up with our idea

When we launched our first SaaS product, we “built” a help center on Google Docs that we then published to the web. This worked but had some glaring limitations: Search was abysmal.

Unless a user was willing to peruse all of the links in our table of content, they had no way to quickly search for content that was relevant to them.

It looked really janky. No matter how much we tried formatting our Google Doc, the published version always looked really amateur.

We had no idea what people were actually looking at on the document. With a Google Doc, there was no way for us to understand where users were spending their time.

We looked at other help center software but were turned off by the price, design, or user experience. Some products forced us to turn our articles into “guides”. Others were way too expensive for our budget. We ended up settling for a help center product that felt like a big compromise.

Putting together guides and keeping them updated was a tedious process. We found ourselves writing out the full guide in Google Docs first and then migrating it over to our Help Center tool. All of our collaboration had to happen in the Google Doc first and then one of us had to go and migrate it over to the help center product. The product itself had a bit of a learning curve so both of us ended up spending a lot of time creating content that didn't follow any uniform standards.

What we really wanted was a simple help center that was a) easy to use b) easy to maintain c) looked nice

We realized that while Google Docs was easy to use, the published versions did not look nice nor was it easy to maintain (all of our content had to be in a single Doc).

So we've decided to build a product that helps us build a Help Center on top of Google Docs/Drive that looks nice and is easy to maintain!