Got our first $3M+ ARR User!

Yesterday we got our highest-volume user, a company with $3M+ ARR and 20,000+ customers.

This was pretty unexpected and huge for us since most of our users and customers have fallen into the $10K - $500K ARR and 100 - 5000 customers ranges.

Turns out it was pretty unexpected and huge for our servers as well 😅 They were timing out, and some data fetches were taking 35+ seconds.

We’ve since pushed a few changes to make the site more usable for larger accounts and have reached out to this user.

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I just wanted to share this with the IH community because a year ago, I would have seen this as a huge failure and source of additional stress.

Today however, I see it as a great opportunity to improve our product and proof that we’re doing something right if a company of this size is interested in us. In particular, my co-founder Matt and I think that a recent landing page update might have had something to do with it 😀

I’ve come to realize that a large part of being a productive entrepreneur is your own attitude. It’s been a long process, but I’ve been trying to reframe my way of thinking and see the positive in every situation.