Launched Churn Prevention
by Matthew ReidWe started experiencing high customer churn a few months ago. It was tricky to find out why because customers would simply downgrade to the free plan and not say why.
That's why we built our new Cancellation Reason feature. PriceWell can now collect a cancellation reason for 100% of churning customers. We now offer the ability to collect a cancellation reason BEFORE the cancellation actually happens, forcing users to tell us why. Of course we're using this feature ourselves and it's saving us $100's every month.
There are whole SaaS products that specialise in churn prevention so we're entering a competitive space but this added value for our non-technical customers will be a no-brainer.
We've got lots more coming in the Churn Prevention space too...
