We accelerated the answering of support requests by 40% 😎
by Cloud Provider ServerspaceHey, Guys! Now we actively working on speeding up user request processing and want to share the first results. We declare that the initial response time for requests a 40% lower now!
We expanded the library of common user requests, prolonged support specialists studying and set maintenance KPIs. As you can see, these steps have already shown their effectiveness.
The goal of this project is to find a solution for any request within 30 minutes. Achieving this benchmark is the key to generating irresistible customer satisfaction.
We told a little more about this project on our website. Check:
https://serverspace.io/about/news/serverspace-accelerated-the-answering-of-support-requests-by-40/
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I wish the network speed didn't start at 50Mbps, however, integrated SSL certs from Sectico and others is a really cool feature I have not seen before.