Challenge: Start

The day of the challenge!

I had spent Friday night scoping and refining the idea in more detail.

Turns out, there's a lack of integrations between Intercom and Slack. Given how robust the ecosystem is for both software, this came as a surprise.

In my past experience using Intercom, it houses a wealth of data once a company starts to use it at scale. However, few support agents are aware of this data, nor do they have access to it. We've seen how the empowerment of individuals in an organisation can improve a team's performance, and I thought to bring this data to better visibility within teams in Slack.

To scope the project within a weekend, I decided to focus on a very small feature within Intercom - Conversation Ratings.