Pivoted after talking to 30 people
by Noah BraggI wanted to make sure I was building the right thing. So I talked to many people. At, first I was talking to users that I thought would be perfect for something like UserEngine. I soon learned that there was a need for the problem I went out to solve with UserEngine.
But at the same time, I found that problem was very messy. It would be hard to create a solution and automate something that many people solve in many ways. The potential customer was also one that probably wouldn't be willing to pay a lot of money.
But I did start to talk to people that had some great insights in the support area. It was a similar problem but for a different person. I started to talk to lots of support teams. I think there is a need here and its something I'm excited about solving. So, I made a pivot to https://supportman.io.
