Harsh Garg's activity on Indie Hackers · Page 4

Recent activity

I completely redesigned my B2B SaaS to optimize for "Founder Trust"

I completely redesigned my B2B SaaS to optimize for "Founder Trust"

The support conversation that changed our pricing (a case study in listening)

The onboarding problems hiding in your support inbox (and how to find them)

A full week of reflection: what building a support-focused product taught me about running support

I completely redesigned my B2B SaaS to optimize for "Founder Trust"

How tagging support tickets by feature changed our entire product roadmap

The support conversation that changed our pricing (a case study in listening)

The onboarding problems hiding in your support inbox (and how to find them)

I spent 2 weeks doing nothing but support. Here's what I learned about my own product.

How we structured our FAQ to make AI support actually work (the non-obvious parts)

I spent 2 weeks doing nothing but support. Here's what I learned about my own product.

We tracked what happened to customers who never contacted support. The results were uncomfortable.

We tracked what happened to customers who never contacted support. The results were uncomfortable.

We tracked what happened to customers who never contacted support. The results were uncomfortable.

The onboarding problems hiding in your support inbox (and how to find them)

What 'governed AI' actually means in customer support (and why it matters)

Burned through 2 support hires in 6 months — the real reason (and what finally fixed it)

The data isolation question every SaaS founder should ask their AI support tool

I tested 5 AI support tools by asking them to make promises they shouldn't make