Esther Johnson

Founder of Johnson3 Global Consulting.

We help fast-scaling SaaS and AI startups build dedicated customer support operations without the cost and complexity of internal hiring.

Our teams become product experts, integrate directly into client workflows, and focus on retention, onboarding, and scalable inbound customer experience.

Focused on:
• Dedicated support teams
• SaaS & AI customer support
• Onboarding operations
• Retention-focused CX
• Scalable inbound operations

Dedicated SaaS Support Team (Founding Partner Program)

We provide dedicated, product-trained customer support teams for SaaS and AI startups that are scaling fast.

Instead of hiring and managing support staff internally, we deploy ready-to-run inbound support teams that integrate directly into your product and workflow.

What we handle:
• Customer support tickets (Tier 1 & Tier 2)
• Onboarding support
• User questions and troubleshooting
• Retention-focused customer interactions

Ideal for:
• SaaS founders above 1k–100k users
• AI tool startups scaling quickly
• Teams struggling with support overload or slow response times.

Startup RPO (Recruitment Process Outsourcing)
We help SaaS and fast-scaling companies build and manage their hiring pipeline. We act as an external recruitment operations partner focused on sourcing, screening, and coordinating candidates for high-growth startups. What we handle:• Candidate sourcing and outreach• CV screening and shortlisting• Interview coordination• Hiring pipeline management• Role-based talent pipeline setup. Ideal for:• SaaS and AI startups scaling teams quickly• Founders hiring first support, sales, or operations teams• Companies that need consistent hiring support.
present launch stage

Recent activity

Why most SaaS startups break their support system after $10k–$100k MRR

many startups have great products, move towards success, but also reach a level where growth speeds past their customer care.

Building a Global Inbound CX & RPO Call Centre (Looking for First Strategic Clients)

Esther Johnson

Startup RPO (Recruitment Process Outsourcing)