3000 Members BUT 10 Paid Members!

I have 3000 members. 10 of them are paid members. My users do not give feedback and some of them complain and most of them are silent. With the behavior of the users and a little Playtest, I got a very difficult result.

I have to redo almost everything. There is a lot of friction and old technology. I just discovered a problem because of LemonSqueezy. I asked a friend to Playtest and he discovered this problem. Maybe that's how I lost so many customers.

LemonSqueezy used to redirect after purchase. Then they removed the redirection feature. I can't update it now. Still, the problem is that it goes to a page that doesn't exist after the purchase. Because I used Webhook instead of the redirect feature, so there was no need for redirection. But Lemon forgot this part.

It redirects anyway. And it's been redirecting since it was installed. Maybe that's how I lost a lot of people. I had customers before, but then they left. And they never said anything.

People don't talk. I have to solve everything. So I have to do it all over again.

Today I'm redesigning the interface and will try to make a really, stupidly simple interface. I'm also continuing my research on UX.

If you have any UX resources to recommend, please feel free to share. Let me share a resource recommended yesterday. https://mobbin.com/ A great resource about interfaces and onboarding!

Follow me because I'm going to do a deep build in public! Let's see if I can solve this problem. We'll see! 😼

"It's really hard to design a product for someone. Most of the time people don't know what they want until you show them."

• Steve Jobs