Have any of you played with using tours vs videos for onboarding?
Have any of you played with using tours vs videos for onboarding?
I think that tours are better because you can update them as your app updates where videos require manual updates for the most part.
However, if your app is complex a video might be better as you can just walk the user through the app without them doing anything.
Thoughts?
I think it's easier to re-shoot a videos, or shoot an entirely new one instead than to edit tour code.
Ultimately, it depends on how your tour code works. Some tour libraries don't allow you to skip steps so testing step 10 of 12 in your tour means going through your app steps multiple times.
I just comment out everything but the steps I'm testing. Then tweak it... then uncomment everything before commit.
Seems to work pretty well. Now that I have it all working it should be easier for me than creating videos.
I'm one of those users who disregard all videos and tour messages and just jump into the app, intuitively trying to figure it out and stumbling along the way.
But if I was to have a preference it would be a tour. Because you can control the speed at which you go through it by skipping along, but it isn't easy to skip through a video and follow along. Besides, when you make a video you also have to factor in attention spans -- making sure it's short enough to hold their attention but long enough to get all necessary information across.
Why not both though? Screencasted videos with a voiceover aren't too difficult to make.
It could be both.. true. Might do that.
I'm finding retention to be much higher with the tour. 2x higher on the second day and 4x higher after about 5 days. But I'm still playing with it and just preliminary data.