Customer success and the customer experience as a whole has come into focus over the last 5 years.

Customer success and the customer experience as a whole has come into focus over the last 5 years.

According to Totango, in 2018, 42% of customer success teams were around longer than 3 years. Compare that with 77% of teams less than 3 years in 2015.

This is, without a doubt, good news for consumers who increasingly expect more out of companies they patronize.

And trends continue to show more adoption of customer success teams and metrics across SaaS, professional services and other growth stage companies.

We set out to peel a layer deeper and see, now that customer success has become part of our everyday vernacular: are companies just talking the talk, or are they walking the walk?

Check out the rest of the insights we uncovered on our blog: https://feedier.com/blog/customer-success-survey-2019/

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