A better way to connect with your mobile app users?

Hello Hackers,

Contacting a customer service desk through a mobile app using a 'Contact Us' form or via email may seem impersonal and less user-friendly. Therefore, I have come up with an idea to establish real-time communication between mobile app users and their customer service desks using Slack. However, I need to validate my idea first. Your feedback would be greatly appreciated.

https://yep.so/p/reachontime