A great chatbot is... a listening chatbot (with pictures)

Do you know what sets a great chatbot apart from a good one? Now, we know - it's the ability to listen to you!

When we first created our chatbot, we focused on the main function—the ability to give precise answers based on the provided information, without hallucinations.

The next step was to help clients do something more complex, like calling a third-party API if needed to answer a question, or selecting between data sources based on the user's language. It was good, but it wasn't enough!

Because the chatbot could not still listen first, then respond.

Here's how it looked: User enters a question, and the chatbot answers obediently... but the user thinks, "Wait, I didn't finish yet!" and the chatbot replies, "What?".

The chatbot is apparently unsure what you want it to do:

After we added this feature, it works differently: if a user keeps typing, the chatbot listens and waits until the user clearly finishes their sentence, making it feel much more friendly and smart!

You can read about this feature in the documentation:  https://enumhq.com/docs/chat-plugins/crisp/crisp-settings#wait-n-seconds-to-combine-user-messages. 

Can your chatbot do the same?