A simple support desk with ticketing system

Hi there team,

I have an idea for a project, which to be completely honest I have not thought through properly but I want to use it to practice react. I have used vue.js + Laravel before.

The idea is to put together a simple support desk which will have the client facing UI to submit an support ticket + unique link to update it once it's open as well as an agent side + admin for managing those tickets.

Main parts:

1. Support request page

   • Unique link to the support page
   • Form with basic detail collection
   • Basic branding customisation options
   • Email notifications on submission, status change and replies

2. Lightweight ticket management

   • Open, in progress, on hold, solved, closed
   • Agent invitations
   • Agent assignments
   • Email notifications
   • Dashboard
   • Agent ticket creation

Feel free to throw rocks at it. Though, ideally I am looking for some further ideas in this area (or unrelated ones perhaps) that are light and easy - I don't have the capacity to build a complex app. Simple is good. Cheers!